Returns Policy

Returns Policy

If you wish to cancel your order, which has not been specially made or ordered, you can legally do so within 14 days of receiving your products. To initiate the cancellation process, please contact us at: raurdf@gmail.com for authorization and advice on the best way to return the items.

Products must be returned in perfect condition to the following address: Vietnam. 19 Huynh Thuc Khang. Ham Tien. Phan Thiet. Binh Thuan.

Returning products is done at your own risk and cost. Please ensure that the products are securely packed to prevent damage during transit and include contact information. For online orders, please include the order number. We recommend using recorded delivery or reputable courier services like UPS, DHL, E-post, or FedEx for the return shipment.

We do not accept responsibility for goods returned by customers but not received by us. Upon receipt of the returned items, we will refund all sums paid by you, less the delivery charge.

Returns requested after 14 days are at our discretion. For further information, please contact us.

Goods must not have been used or tested to be eligible for return. We aim to process returns promptly, but please allow 7-14 days for handling.

This refund policy does not affect your statutory rights. Specially made or custom-ordered products cannot be canceled or returned for a refund unless faulty or damaged.

Warranty Returns Policy

Products that carry a manufacturer's guarantee can be returned, if faulty, to us for exchange during the warranty period.

If you feel the product is faulty please contact us at:  raurdf@gmail.com

 for authorisation and advise on best way to return items to us.

Products are to be returned to 19 Huynh Thuc Khang. Ham Tien. Phan Thiet. Binh Thuan..

Returning products is done so at your own cost and risk.

We recommend returning the products by recorded delivery, DHL, E-post, or FedEx.  Please include your contact details within the returned items.

We do not accept responsibility for goods returned by a customer, but which are not received.

Upon receipt of the faulty product our returns team will test/inspect the product or send back to the manufacturer.  We aim to keep you informed along this process.

If the product is found to be faulty we will ship a replacement via our courier at no extra charge within the UK, outside of the UK the shipping charge will be payable before we return the product. 

If the product is found not to be faulty then a 30% total price charge will be payable before we return the product to cover our costs.